If your bank details have changed, you will need to complete a new direct debit mandate and send it to us by post, after having signed it and attached a R.I.B. (Relevé d’Identité Bancaire). Please note that we need to receive these documents at least 15 days before the date of the next direct debit.

Unfortunately not, all direct debits are presented on the 8th of the month.

You can change your method or frequency of payment by written request. The following payment options are available to you:

FREQUENCY: monthly, quarterly, six-monthly or annually (5% discount for annual payment)

METHOD: by direct debit on the 8th of the month (please complete the direct debit mandate) or by cheque or bank transfer.

Yes, we can send you a receipt either annually, six-monthly, quarterly or monthly.